Telephone systems play a very important role in the modern workplace. Telephone systems give individuals the ability to communicate and share information. During the early years of telephones, there was a limited amount of functions that could be used. In the modern workplace, there are many more functions that telephone systems are capable of. Multi-user calls, or conference calls, are now fairly standard.
Recently, my workplace has decided to switch from a phone system that may be old, but it had features I liked in an workplace, and have always had in previous workplaces.
With the change, has come a bit of confusion, staff were supplied a 5 page pamphlet regarding the campus telephone transition.
The new telephone is a Alcatel Lucent, from the information provided on the website appears to be a great telephone and workplace communication system.
Transferring a Call – is as simple as dialing the extension, no need to press transfer.
SMS Capabilities – I have not actually given this a go yet, by the Qwerty Keyboard it appears able.
Ringtone – You are able to get a choice of ringtones and personalise your desk.
Ring Volume – Unlike some of our old telephone’s we are now able to increase or decrease the volume of the ringtone.
Answering others telephones – is a simple press of *6 and then the phone picks up anyone in your office area who’s phone is ringing.
Ringtones – I’ve placed this as a pro and con, its great to be able to choose your ringtone, yet the telephone also comes alone with many annoying ringtones, that other staff members have picked, this can become annoying, especially if the volume has not been decreased.
Lack of Line buttons – The old telephone system had separate buttons for all my managers, Doctors, nurses and admin staff phone lines, about 20 in total. I then pick and choose which telephones I answers. The *6 option available, it is impossible to select who you choose to answer, relying only on guessing someones ringtone.
Caller ID – Only receiving a visual of the department and extension number when a call is being received, and sometimes only an extension number.
The Screen Menu – It has all these menu options all over it and a very small time and date at the top. Its damn ugly, a larger time and date would have been visually appealing.
No Hold Button – Actually there is apparently a Hold button, the symbol in my 5 page pamphlet does not appear on any of the phones buttons. Its not a massive issue yet.